Running a restaurant is not as easy as you think it will be. If you’re doing it for the first time, you may get stuck in a lot of places and it would become almost impossible to manage different things at the same time. This is why the usage of hospitality management software is very important for the smooth running of your restaurant. It may seem like only superman can fly around and attend each and every issue related to the kitchen, point of sale, table bookings, and online ordering at one particular point of time. However, with the help of the right hospitality software like redcat restaurant pos and a smart phone or tablet, you can become a superman too.
Hotel management software like redcat restaurant pos helps you with different types of administrative functions. You can handle every section of the function of your restaurant being at a single place without worrying or getting confused. One of the major benefits of software and cloud solutions offered by Redcat is that you can work even when there is no internet. So don’t worry if your internet connection is down for some reason because Redcat will prevent your whole hospitality system from getting collapsed. You may need different cloud and software for different functions in your restaurant. Here are a few essential software tools that will help you:
Point of Sale
The point of sale of your restaurant is like the heart of your restaurant. All the important parts of the restaurant narrow down to this point. This place serves as a connection between your customer and the entire team of your staff. It links your customers with the kitchen, the management team, the service team, the General Manager, and the accounts team. Software to manage the functions at the point of sale is one of the most important software requirements for any restaurant.
Your Head Chef must have an idea of which table ordered what and what are the specific requests and feedbacks from them.
When a reservation is made and it is not recorded properly, you may mess up the whole system. As a result, you’ll have to deal with some bitter moments with your precious customers. At the end of everything, you’d simply put your brand image in trouble and lose valuable customers. This can be completely avoided with the help of a software that will record everything including reservations made online. Your staff may not be able to manage reservations and cancellations on a busy day especially if you have online reservation bookings open.
If your restaurant is open for online food ordering, you need to make sure that the orders reach your kitchen team and delivery team on time. Orders can be misplaced or forgotten without a proper networking system and it will make an already hungry customer hangry.
Staff to Staff
One of the most important sorts of communication is staff to staff. It’s not just that the supervisors need to communicate everything with their subordinates but it is also important that every team gets to interact whenever they want with every other team so that the customer gets an all-round service.